Dealing with Live Chat Customer Service is like resisting the urge to shoot the messenger. Granted, I prefer hurling typos at a faceless stranger over forcing myself to be polite to a real live human being, but the lack of closure leaves a person utterly disgusted. You are talking to the equivalent of employee plankton, the underpaid minions residing at the bottom of the employee food chain.
You can berate them about their employer’s lack of transparency in on-line transactions, and you can tell them there is a special corner in Hell for designing an electronic shopping cart with a mobius strip of payment options, gift credits and promo codes that are completely incompatible with one another, but it won’t change the fact that your merchandising therapist is chained in a cubicle farm with no window and no access to management, production, Information technology, much less an operational toilet.
This is one of those generational moments when you accept life has changed and etiquette is dead. When I am old and grayer, I will be telling the grandchildren, “In the good old days, you could feed the first representative you talked to his ass on a paper plate, now you have to go through six Live Chats, three minions, two middle managers, and a call center in an under developed nation, before you get cut off and try again, only to find out nobody is really responsible for anything, much less service.”




